Delivery 

NOTE: Costumers are responsible for any duties or taxes that may incur. Packeges shipped to countries outside the EU may experience delays in delivery due to customs clearance. 

 

Denmark:

DAO home delivery, 2-5 days - 39 DKK.

PostNord home delivery, 2-3 days - 49 DKK.

Pick-up in Valby (CPH), Denmark - Free.

EU countries (excluding Sweden):

Delivery to a package store, up to 10 working days - 79 DKK.

Home delivery shipped as a letter (no tracking) - 39 DKK.

Sweden: 

Delivery to a package store, up to 10 working days - 59 DKK.

 

The US, the UK, Canada, Switzerland and Norway:

Home delivery with tracking and insurance, up to 6-12 working days - 239 DKK.

Home delivery, shipped as a letter (no tracking) - 49 DKK. 

Australia and Israel:

Home delivery with tracking and insurance, up to 6-12 working days - 249 DKK.

 

All packages will be shipped 1-3 working days after the order is placed.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Afterwards you have 14 days to ship the item you want to return to us. 

Returns are payed by the costumer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at designbyalmanielsen@gmail.com. Please note that returns will need to be sent to the following address:

By Alma Nielsen

Danmarksgade 2

8600 Silkeborg

Denmark

You can always contact us for any return question at designbyalmanielsen@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at designbyalmanielsen@gmail.com.